Starlite RO's Forum

Welcome back to Starlite RO's forum! Check out some of the newer posts! You need to register an account in order to see all the sections of the forum. We hope you enjoy your time here at Starlite RO both in-game and on the forum ^^!

Starlite RO--Your Dream Server Shines!

Latest topics

» Oh hell yes.
Sat Dec 22, 2012 5:16 am by GM Keke

» This Forum Is Old
Sat Sep 18, 2010 8:16 pm by GM Sauce

» 2 problems PLEASE help
Tue Sep 14, 2010 10:18 am by Guest

» VanessaMay's GM Application ;D
Fri Sep 10, 2010 10:07 pm by vanessamay

» Donation problems
Sun Aug 22, 2010 9:22 pm by Guest

» Can't read xray_(Multiple items)
Fri Jul 02, 2010 11:19 pm by Guest

» Server is now online!
Fri Jun 11, 2010 7:01 pm by GM Sauce

» Server Downtime
Thu Jun 10, 2010 12:39 am by jhina

» Answer a question.... with a question!
Thu May 27, 2010 9:11 pm by Admin Yuki

Starlite Chat Box

Starlite Music Player


    No GMs? Have an Urgent Problem? Click here.

    Share
    avatar
    alex
    Administrator
    Administrator

    Posts : 40
    Reputation Points : 0
    Join date : 2010-04-09
    Age : 30
    Location : Oregon

    No GMs? Have an Urgent Problem? Click here.

    Post by alex on Sun Apr 11, 2010 2:09 pm

    Hey,

    Well since the server has a Community Management contract I figured that I would give you guys information about how to contact our support team in the event that you need something. Our Customer Service and Community Support Team is open from 9 am to 5 pm Monday - Friday Pacific Time. Technical Support is open 24 hours Monday - Friday and Noon - 5 PM on Saturday. Our hours on Sundays very by who's working that day. you can reach us via phone, email, ticket, Live Chat, MSN Instant Messenger, GTalk and Skype.

    Phone: 1 (971) 220 - 9696 (Option 1 or 5)
    E-Mail: emergency (at) rbhosting.org (Confirmed outages only please)
    Ticket: http://clients.deltatf.org/submitticket.php (We usually respond within 12 hours; if its an emergency we respond usually within the hour)
    Live Chat: http://rbhosting.org/chat
    IMs: For a list of staff Instant Messengers please go to rbhosting.org and click on support. You can also check my or Josh's profile.

    If anyone has questions about this you can PM me or Josh (jhina). Please understand though that we are busy a lot of the time so unless your issues urgent don't expect an instant response.

    Thanks,

    Alex


    _________________
    Thanks,

    Alexandria Davis (GM Misuki)
    Network Administrator
    Delta Services LLC.
    E-Mail and MSN: alex (at) rbhosting.org


    Note: Please don't PM me unless its urgent. Your welcome to IM me on MSN though. I usually hide in game but I like doing stuff so talk to me Razz. Oh yeah and I normally don't do events since I mainly deal with server related issues only.
    avatar
    Admin Yuki
    Head Administrator
    Head Administrator

    Posts : 380
    Reputation Points : 8
    Join date : 2010-03-07
    Age : 26
    Location : Canada.

    Re: No GMs? Have an Urgent Problem? Click here.

    Post by Admin Yuki on Sun Apr 11, 2010 10:28 pm

    Thanks for the post XD.

    Also, if you need support, just PM a moderator or in-game moderator on the forum ;D.


    _________________
    Give yourself some time to breathe.

      Current date/time is Sun Jun 24, 2018 2:38 am