Starlite RO's Forum

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Starlite RO's Forum

Welcome back to Starlite RO's forum! Check out some of the newer posts! You need to register an account in order to see all the sections of the forum. We hope you enjoy your time here at Starlite RO both in-game and on the forum ^^!

Starlite RO's Forum

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Starlite RO--Your Dream Server Shines!

Latest topics

» Oh hell yes.
No GMs? Have an Urgent Problem? Click here. EmptySat Dec 22, 2012 5:16 am by GM Keke

» This Forum Is Old
No GMs? Have an Urgent Problem? Click here. EmptySat Sep 18, 2010 8:16 pm by GM Sauce

» 2 problems PLEASE help
No GMs? Have an Urgent Problem? Click here. EmptyTue Sep 14, 2010 10:18 am by Guest

» VanessaMay's GM Application ;D
No GMs? Have an Urgent Problem? Click here. EmptyFri Sep 10, 2010 10:07 pm by vanessamay

» Donation problems
No GMs? Have an Urgent Problem? Click here. EmptySun Aug 22, 2010 9:22 pm by Guest

» Can't read xray_(Multiple items)
No GMs? Have an Urgent Problem? Click here. EmptyFri Jul 02, 2010 11:19 pm by Guest

» Server is now online!
No GMs? Have an Urgent Problem? Click here. EmptyFri Jun 11, 2010 7:01 pm by GM Sauce

» Server Downtime
No GMs? Have an Urgent Problem? Click here. EmptyThu Jun 10, 2010 12:39 am by jhina

» Answer a question.... with a question!
No GMs? Have an Urgent Problem? Click here. EmptyThu May 27, 2010 9:11 pm by Admin Yuki

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2 posters

    No GMs? Have an Urgent Problem? Click here.

    alex
    alex
    Administrator
    Administrator


    Posts : 40
    Reputation Points : 0
    Join date : 2010-04-09
    Age : 35
    Location : Oregon

    No GMs? Have an Urgent Problem? Click here. Empty No GMs? Have an Urgent Problem? Click here.

    Post by alex Sun Apr 11, 2010 2:09 pm

    Hey,

    Well since the server has a Community Management contract I figured that I would give you guys information about how to contact our support team in the event that you need something. Our Customer Service and Community Support Team is open from 9 am to 5 pm Monday - Friday Pacific Time. Technical Support is open 24 hours Monday - Friday and Noon - 5 PM on Saturday. Our hours on Sundays very by who's working that day. you can reach us via phone, email, ticket, Live Chat, MSN Instant Messenger, GTalk and Skype.

    Phone: 1 (971) 220 - 9696 (Option 1 or 5)
    E-Mail: emergency (at) rbhosting.org (Confirmed outages only please)
    Ticket: http://clients.deltatf.org/submitticket.php (We usually respond within 12 hours; if its an emergency we respond usually within the hour)
    Live Chat: http://rbhosting.org/chat
    IMs: For a list of staff Instant Messengers please go to rbhosting.org and click on support. You can also check my or Josh's profile.

    If anyone has questions about this you can PM me or Josh (jhina). Please understand though that we are busy a lot of the time so unless your issues urgent don't expect an instant response.

    Thanks,

    Alex
    Admin Yuki
    Admin Yuki
    Head Administrator
    Head Administrator


    Posts : 380
    Reputation Points : 8
    Join date : 2010-03-07
    Age : 31
    Location : Canada.

    No GMs? Have an Urgent Problem? Click here. Empty Re: No GMs? Have an Urgent Problem? Click here.

    Post by Admin Yuki Sun Apr 11, 2010 10:28 pm

    Thanks for the post XD.

    Also, if you need support, just PM a moderator or in-game moderator on the forum ;D.

      Current date/time is Fri Mar 29, 2024 4:39 am